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Return Policy

Last updated August 20, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

Any products that you purchase from our website CAN NOT be returned. You can only return and have a refund for the purchase if only we have made a mistake. ie; we have delivered you the wrong product, we have created the product ie; cake for you but is not the same as the one you’ve ordered from the website or say the cake has been damaged during the transport.

RETURN PROCESS

To return a product, please email customer service at contact@firapastrycakes.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

111 Sutton Road
Attn: Returns
RMA #

Watford, WD17 2QG
United Kingdom

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of the product, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your returned product to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
● Cakes or any other baked products can’t be returned unless is our fault. Read the RETURN section above

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
● In general most products that have been baked can not be returned unless you have a good reason to return them or it’s our fault.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Phone: 07990334201
Email: contact@firapastrycakes.uk